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Xiamen launches investigation into disinfection firm accused of using toxic pesticide at restaurants_我的网站

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A | (ECNS) -- Authorities in Xiamen City, Fujian Province, have launched an investigation into a local disinfection company accused of using a highly toxic pesticide to disinfect popular chain restaurants. According to the Beijing News, the company allegedly used dichlorvos, a toxic agricultural pesticide, to provide routine disinfection services for dozens of well-known chain restaurants, including Green Tea, Xianqi Banbudian, Chi Nai, Fengyuanjia and Yisushi. In a statement released Monday, the joint investigation team in Huli District said authorities had received public complaints about the company and launched an immediate probe. Inspectors collected evidence at the site, conducted sampling and testing, and seized all remaining chemicals held by the company. The company's operations in Huli district have been shut down. Authorities pledged to punish any violations in accordance with the law. A citywide inspection of local disinfection service providers is underway to identify and address irregularities, with zero tolerance for illegal practices in the industry. On Monday noon, the company's legal representative, identified as Zhuang, told Xiaoxiang Morning Herald that the company had never used dichlorvos, but instead used professional disinfection products. Zhuang also claimed that the company had been maliciously reported by a former employee. Zhuang said that two inspections conducted by Xiamen's market regulation authorities, one in late July and the other in early August, found no evidence of dichlorvos. However, the local authorities have not confirmed Zhuang's claims. Dichlorvos is not permitted for use in catering venues due to its persistence and potential health hazards. Exposure to the chemical can cause serious health effects and, in severe cases, may be life-threatening. 。　　8月25日，德芙悦时刻发布《致歉声明》：　　感谢大家对我们品牌和产品长期以来的关注和支持，针对近日德芙官方旗舰店某短视频文案引发的批评与讨论，我们深感抱歉。

B | 在此，我们向广大消费者和社会公众作出郑重道歉及如下说明。　　经核查，该短视频由第三方店铺运营团队创作并发布，未严格执行品牌方的内容审核流程。但无论问题产生于哪个环节，内容发布于德芙官方渠道，我们都负有责任。

C | 我们未能及时发现并制止相关内容上线，辜负了大家对品牌的信任。

D | 　　涉事文案在表达方式和价值导向上存在明显不当，与德芙一直努力传递的真诚、温暖和尊重的品牌理念不符。　　同时，我们也注意到，在事件发生后，店铺客服团队对消费者质疑作出了不恰当的回应。对此，我们深表歉意，并已认真复盘相关问题。

E | 　　目前，我们已采取以下整改措施: 　　立即下架内容: 我们已在第一时间下架涉事短视频; 　　落实改进措施: 进一步加强对相关责任人员的必要培训，和对合作运营团队的管理; 　　完善审核机制: 严格落实内容发布的审核机制，提升消费者的品牌体验。　　感谢大家提出的批评与意见。我们知道，信任需要通过行动来赢得和维护。我们将认真吸取此次事件的教训，以更高标准要求自己，用实际行动持续改进，在持续为消费者提供高品质产品的同时，不断提升我们与消费者沟通和服务的水平，不辜负大家的信任与期待。　　此前报道：　　“趁男朋友不在跟暧昧对象分享”，德芙发布短视频文案引争议，客服道歉：为个人创作，不代表品牌立场，已“处理”涉事视频　　有媒体报道称，德芙官方旗舰店近日发布的一则短视频内容引发争议，具体文案为：跟男朋友要了很久的德芙七彩礼盒也没给我买，今天趁男朋友不在跟暧昧对象分享了。　　有网友表示，该文案令人浑身难受。记者就此事联系德芙相关平台客服，客服称“视频内容为个人创作，不代表品牌立场”。在记者追问为何个人创作会出现在官方平台时，对方表示抱歉，并称已经“处理”了该视频。